Privacy Policy

Effective Date: February 22, 2026 · Last Updated: February 22, 2026

This Privacy Policy describes how FLONERA LLC ("Company," "we," "us," or "our"), operating the My App Video service at www.myappvideo.com ("Website"), collects, uses, stores, and protects your personal information. By using our Website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

Personal Information (provided by you)

• Full name
• Email address
• App URL or website URL
• Uploaded files (screenshots, logos, brand assets)
• Order preferences (template selection, music choice, font preference, additional notes)

Payment Information

Payment is processed securely by Stripe, Inc. We do not store your credit card number, CVV, or full payment details on our servers. Stripe handles all payment processing in compliance with PCI DSS Level 1 standards. For more information, see Stripe's Privacy Policy.

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URL
• Session identifiers

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your video production orders
• Process payments through our payment processor (Stripe)
• Communicate with you about your order status, delivery, and revision requests
• Send transactional emails (order confirmations, delivery notifications)
• Apply promotional codes and discounts to your orders
• Improve our Website, services, and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations and enforce our Terms of Service

3. Data Sharing & Third-Party Services

We may share your information with the following categories of third-party service providers, solely for the purposes described in this policy:

• Stripe, Inc. — Payment processing
• Resend — Transactional email delivery
• Vercel, Inc. — Website hosting and file storage
• Turso (ChiselStrike, Inc.) — Database hosting
• Upstash — Rate limiting and caching

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information if required by law, court order, or governmental authority.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption and security measures. Uploaded files are stored in secure cloud storage (Vercel Blob Storage) with access restricted to our production team. All data transfers are encrypted using TLS/SSL protocols.

While we implement commercially reasonable security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

• Account & Order Data: Retained for as long as necessary to fulfill our services and comply with legal obligations (minimum 3 years for tax/legal purposes).
• Uploaded Project Files: Retained for 90 days after project completion, after which they are permanently deleted.
• Analytics Data: Retained in anonymized form for up to 24 months.
• Payment Records: Retained by Stripe in accordance with their data retention policies and applicable financial regulations.

6. Cookies & Tracking

We use essential cookies to maintain your session and ensure proper functionality of our Website. We may also use analytics cookies to understand how visitors interact with our Website and to improve our services.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our Website.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your data in certain circumstances.
• Portability: Request a machine-readable copy of your data.
• Withdrawal of Consent: Withdraw your consent to data processing at any time (this does not affect the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact us at sarah@myappvideo.com. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

9. International Data Transfers

Your data may be processed and stored in the United States and other countries where our service providers operate. By using our services, you consent to the transfer of your data to these jurisdictions, which may have different data protection laws than your country of residence.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: